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Support Services

Brocade understands that our customers' networks are the lifeline of their organization. Today's network infrastructures are complex extensions of business operations that must adapt to rapid growth, data intensive applications, security threats, and new technologies that push the edge of the network. Your customers, partners and employees depend on the mission-critical applications that run on your network. With so much at stake, our goal is to be the networking infrastructure provider of choice for the world's leading enterprises and service providers.

As the vendor of choice for high-performance Layer 2/3, Layer 4-7, and Internet routing solutions, Brocade has made significant investments in its customer service infrastructure. Many of the world's largest companies rely on Brocade award-winning solutions and industry-leading service and support to keep their networks operating at maximum efficiency. These demanding enterprises and service providers leverage Brocade people, processes, and tools to maximize network uptime, availability, and performance.

With Brocade support services, you have the peace of mind that comes from knowing that your business is backed by responsive, value-added technical support that ensures maximum network reliability and uptime. Brocade recognizes that you have a specific set of support needs. That's why we have developed a comprehensive suite of service and support programs, including 24 x 7 x 365 live accessibility to technical support resources, to meet your needs. Our multiple levels of customer service programs, as well as emergency on-site service, are designed to provide customers with services needed to ensure network performance, high-availability, and fast fault recovery. We make it easy and affordable for you to get all the help you need, whenever you need it.

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